Frequently Asked Questions
Everything you need to know about shopping with Clekryna
What shipping methods do you offer and how long does it take?
We offer standard and express shipping options. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all original packaging and tags attached.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, Clekryna ships to over 50 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.
What should I do if I receive a damaged item?
Please contact our customer support team immediately at support@clekryna.com with your order number and a photo of the damage. We will arrange a replacement or full refund at no extra cost.